Support

Last updated: 18 August 2026

Fux is a mobile app for generating videos and images with AI, sharing what you make, and interacting with other users. This page explains how to reach us when something goes wrong or you have a question.

1. From inside the app (recommended)

The fastest route is the support screen inside the app:

• Go to Settings → Help & Support → Report a Problem.
• Describe the issue briefly; you can attach a screenshot or a video if it helps.
• The request is linked to your account, and the support team replies by e-mail as quickly as we can.

The same section also answers the most frequently asked questions.

2. By e-mail

If you cannot access the app — for example you cannot sign in, or you have already uninstalled it — you can reach us directly:

enesaktas.ce@gmail.com

Writing from the e-mail address linked to your account helps us find it and resolve the issue faster. We aim to answer e-mail requests as quickly as we can as well.

3. Common topics

• Purchases and refunds. In-app purchases go through Google Play or the App Store; refund requests are subject to the respective store's refund policy.
• Failed generations. Credits spent on a generation that failed for a technical reason are refunded automatically. Tell us if you believe a refund did not arrive.
• Account deletion. You can delete your account from inside the app at any time — details.
• Reporting content. Use the in-app report button to flag inappropriate content, or block a user.

4. Policies

How your personal data is handled is described in the Privacy Policy; the rules of the service are in the Terms of Use.