Account Deletion

Last updated: 19 August 2026

There are two ways to delete your Fux account and the data attached to it. Neither requires the app to be installed: the deletion option is in account settings both in the app and on the web client, and a request can also be sent by email.

Option 1 — From account settings (recommended)

In the app:

1. Open Fux and sign in to your account.
2. Go to the Profile tab.
3. Open Settings → Account.
4. Tap Delete account.
5. Confirm Permanently delete my account on the confirmation screen.

On the web client: sign in to your Fux account in a browser, open account settings and use Delete account. This route does not require the app to be installed, and the request is processed exactly as one sent from inside the app.

Option 2 — By email

If you can reach neither of the routes above, write to enesaktas.ce@gmail.com with "Account Deletion Request" as the subject. If you cannot access the email registered to the account, include your username and information that can help us verify ownership. Once verified, we complete the request within 30 days.

What happens after you request deletion

As soon as the request is accepted, access to the account is closed and its Firebase identity is deleted, so existing refresh tokens can no longer create new sessions. The request cannot be cancelled after this point. Permanent removal of the attached content starts through the processing queue within 7 days, and the following are erased:

• Your profile: username, display name, bio, profile picture
• Every video, image and audio file you uploaded or generated (removed from storage entirely)
• Your posts, captions and tags
• Your comments, likes, saves and follow relationships
• Your direct messages
• The prompts you wrote for AI generation
• Your notifications and push tokens
• Your support requests
• Any remaining credit balance (not refundable)

What is retained, and for how long

After deletion, only limited records that are necessary for legal obligations, the establishment or defence of claims, and service security are retained. Email, username, prompt text and media references are removed from those records, and the account is represented by a deleted technical pseudonym:

• Purchase records — for the period prescribed by financial regulation (transaction id and amount, decoupled from your identity).
• Security and abuse records — where an account was closed for breaking the rules, a limited record is kept to prevent the same person from simply opening another account.
• Transaction and consent records — the minimum technical record needed to evidence credit movements, completed generation transactions and accepted legal documents, stripped of personal content.

The remaining records are deleted when those purposes and the applicable legal retention periods end. Once deletion has completed we cannot restore your account.

Deleting some of your data without deleting your account

You can remove parts of your data while keeping your account:

• Your posts. Open the post on the Profile tab → ⋯ menu → Delete. The post and its media file are removed from storage.
• Your generations. Delete them individually from the Library tab.
• Your comments. Long-press the comment → Delete.
• Your profile details. Clear your bio, profile picture and display name from Edit profile on the Profile tab.

If you want data deleted that is not in this list — your messages, generation prompts or notification history, for example — write to enesaktas.ce@gmail.com from the email address registered to your account, stating which data you want removed. We complete the request within 30 days at the latest and your account stays open.

Downloading your data first

If you want a copy of your data before deleting your account, use the data export option under Settings → Privacy in the app.

Questions

enesaktas.ce@gmail.com